Product Inquiries

If you have questions regarding the products in our shop, please email us at contact@support.poesavia.com.

Payment Methods

We accept payments via credit/debit cards, Google Pay, Apple Pay, and depending on your location, local payment methods.

We do not collect credit/debit card details. Payments are processed directly by Stripe — a payment processor trusted by businesses worldwide.

Order Status

For questions regarding your order's status, please email us at contact@support.poesavia.com.

International Orders

We offer international shipping. To reduce shipping costs and time, our products are produced as close a possible to the delivery location.

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. If such a fee indeed gets imposed on your package, you are responsible for its payment.

For more information regarding your country’s customs policies, please contact your local customs office.

Cancellations

Before your order goes into production, you can cancel or amend it using the link provided in your confirmation email.

Quality Issues

We want to make sure you are pleased with our products. If there is a print error or visible quality issue, we'll issue a replacement or refund.

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the error clearly displayed. Please email us with these details at contact@support.poesavia.com within 30 days after receiving your order.

Refunds

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues.

Any refunds will show back up in your bank account within 7 to 10 business days, depending on your bank.

Other Inquiries

If your inquiry is not covered by one of the previous sections, please email us at chat@poesavia.com.